Shipping

We are pleased to offer shipping for orders placed through our online store. Once your order is processed, you will receive a confirmation email with tracking information to monitor your shipment’s progress.

Please allow for order processing before your items are dispatched. Shipping times begin once you receive your shipment confirmation. We offer various shipping options to meet your needs, which will be presented at checkout with associated costs and estimated delivery timelines. Please note that we cannot ship to certain locations.

International Shipping

We deliver to numerous international destinations. Duties, taxes, and any customs clearance fees are the responsibility of the recipient and are not included in the merchandise or shipping charges. These additional costs vary by country and are determined by your local customs authority.

Returns

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return most items within a specified period for an exchange or refund. The item must be returned in its original, unused condition with all packaging and tags attached.

To initiate a return, please visit fromthemet.com to access our return portal. You will need your order number and email address. Once your return is received and inspected, we will notify you of the approval or status of your refund. If approved, your refund will be processed automatically to your original payment method. Please note that shipping costs are non-refundable, and return shipping fees may apply unless the return is due to our error.

Some items are final sale and cannot be returned, such as clearance merchandise, special orders, and select other products as noted on the item’s page.

Damaged or Incorrect Items

If your order arrives damaged or if you receive an incorrect item, please contact us immediately at fromthemet.com. We will gladly assist you in resolving the issue promptly.

For more detailed information on our policies, timelines, and any potential restrictions, please visit fromthemet.com.