Privacy Policy

Our institution is committed to protecting your privacy. This privacy policy governs the way we collect and use your information both online and onsite, including at fromthemet.com and its subdomains, websites, and social media platforms accessed through your mobile devices as well as downloadable mobile applications. Collectively, we refer to our websites, apps, social media pages, emails, and offline business interactions, including onsite interactions, as the “Services.” A link to this policy is included in the footer information on every page of our websites.

This policy was last updated on the date indicated above.

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual. The Services collect Personal Information, which may include:

  • Name
  • Postal address (including billing and shipping addresses)
  • Telephone number
  • Email address
  • Payment card data
  • Transaction history
  • Membership or customer identification number

We collect and use Personal Information to accomplish our business purposes, better meet your needs, fulfill your orders, facilitate customer service, inform you of institutional programs and offerings, analyze trends, collect statistics, and maintain our records. If you disclose any Personal Information relating to other people to us in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.

We may share the Personal Information and transaction history of our customers, donors, and members with third-party service providers, such as data analytics firms that combine it with information received from other sources to produce and report recommendations related to marketing initiatives. These may include insights about the likelihood that an individual will purchase products or provide support, as well as contact information. If you would like to opt out of having your information shared in this way, you may send a request. Please ensure your opt-out request includes your full name and contact details so we can locate your account. If your information has already been shared in this manner, we may direct you to submit your opt-out request to the relevant third-party service provider. Please note that the privacy policies of these third parties may differ from ours.

We may combine Personal Information with data that is publicly available and data we receive from other reputable sources. We may also share such information with our third-party vendors to process transactions, provide personalized experiences, and analyze our audience. For more details, please see the section on Third-Party Service Providers.

We occasionally ask for feedback and publish surveys through the Services or a reputable third-party provider. We use survey responses to improve our understanding of our audience and to determine how best to serve your needs.

If you would like to be removed from our mailing list, please contact us.

We may also use and disclose your Personal Information as necessary or appropriate, particularly when we have a legal obligation or legitimate interest, including:

  • To comply with applicable law and regulations.
  • To cooperate with public and government authorities.
  • To respond to requests or provide information we believe is necessary or appropriate.
  • To cooperate with law enforcement.
  • For other legal reasons, including to enforce our terms and conditions and to protect the rights, privacy, safety, or property of the institution, our users, or others.

You may use many features of the Services without registering or submitting any Personal Information. However, registration may provide access to additional features such as order history and saved addresses.

If you choose to register, you may be asked to provide Personal Information such as a username and password, your name, email address, postal address, telephone number, and membership number if applicable. We store this information, along with your preferences, so you do not need to re-enter it upon return visits. You may review or change your account information at any time.

If you email us, any message, material, ideas, concepts, or other information sent by email will be treated as non-confidential and non-proprietary.

Email recipients may opt out of receiving promotional emails at any time by following the “unsubscribe” instructions included in the message. Please note that if you opt out of promotional emails, we may still send you important administrative messages from which you cannot opt out.

We engage reputable third-party vendors to help us manage the Services, process transactions, respond to customer needs, and enhance our marketing efforts. We require vendors who process sensitive Personal Information to maintain its confidentiality.

The Services may include links to third-party sites, apps, and social media platforms (“Third-Party Sites”). Clicking on those links may allow third parties to collect or share data about you. Our inclusion of a link does not imply endorsement or control of the linked site or service. The use of any information you provide will be governed by the third party’s own privacy policy and terms of service, which we encourage you to read.

The Services may offer social sharing features that let you share actions you take on our Services with Third-Party Sites, and vice versa. Using these features enables information sharing based on your settings with those third-party platforms.

This privacy policy does not address, and we are not responsible for, the privacy practices of any third parties. We are not responsible for the information collection, use, disclosure, or security policies of other organizations, including operating system providers, wireless service providers, device manufacturers, or social media platforms. We use analytics tools provided by social media platforms to understand how people interact with our social media presence, identify trends, and carry out promotional activities. We receive aggregated, anonymized statistical information about the performance of our posts and content from these platforms.

We may also use paid advertising tools on social media platforms to carry out advertising campaigns and promote our content. We receive only aggregated statistical information about interactions with these ads.

For more information about data collection in connection with social sharing features or social media platforms, please visit the privacy policies of the respective entities.

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. The Services collect Other Information such as:

  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags, and other technologies
  • Demographic information and other non-identifying information provided by you
  • Information that has been aggregated so it no longer identifies you

The Services use technologies like “cookies” and “pixel tags” to improve functionality and your experience. Cookies are small data files stored on your device. They enable us to personalize your experience and remember items in your shopping cart. Pixel tags are tiny graphics embedded in emails or webpages used to determine what parts of a website were visited or if an email was opened. These technologies help us analyze traffic, improve content and navigation, enhance marketing, personalize your experience, and provide advertising tailored to your interests based on your online behavior.

We may also use cookies or similar technologies in online advertising to track responses to our ads. We do not currently respond to browser do-not-track signals. You can configure most browsers to decline cookies, but doing so may cause inconvenience in using the Services, and you may not receive advertising or offers relevant to your interests.

We work with third-party analytics and marketing partners who use technologies such as cookies and pixel tags on our behalf. We use an analytics service which employs cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources. You can learn about these practices and exercise available opt-out choices by visiting the provider’s website.

We use third-party advertising companies to serve ads regarding goods and services that may interest you when you use the Services and other sites. You may receive ads based on your use of the Services and other websites across your devices, as well as information from third parties. These companies place or recognize a unique cookie on your browser and use technologies to recognize you across devices. For more information about this practice and to learn about opting out, please visit the relevant digital advertising alliance websites.

The Services may allow you to make payments using third-party payment services. When you use such a service, your Personal Information is collected by the third party, not by us, and is subject to their privacy policy. We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information.

The online Services are not directed to individuals under thirteen years of age, and we do not knowingly collect personal information from children under thirteen.

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information. However, no data transmission or storage system can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please notify us immediately.

If you have any questions about this privacy policy, please contact us.