Frequently Asked Questions (FAQ)
About Our Website & Products
What is fromthemet.com?
fromthemet.com is an authorized online destination offering a curated collection of inspired products. Each item connects to the vast and diverse world of art, history, and culture through faithful reproductions and original designs, allowing you to bring a touch of timeless inspiration into your daily life.
Where do your product designs originate?
Our collection is exclusively inspired by a globally renowned archive of artistic and cultural heritage. Our dedicated team collaborates with artists and designers to interpret themes, patterns, and motifs from a vast treasury of human creativity, transforming them into high-quality, functional, and decorative items for the modern home and lifestyle.
What kind of products do you offer?
We specialize in a thoughtfully curated range including home decor, decorative accessories, stationery, jewelry, scarves, ties, and select publications. Our inventory is regularly updated with new arrivals tied to various cultural and artistic themes.
Ordering & Accounts
How do I place an order?
Simply browse our collection, select your desired items, and add them to your shopping cart. Proceed to our secure checkout to complete your purchase. You will receive an order confirmation via email once your transaction is processed.
Do I need to create an account to shop?
While you can check out as a guest, creating an account on fromthemet.com allows you to track your order history, save your shipping details for faster checkout, and manage your preferences.
Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure prompt shipment. Therefore, we are unable to modify or cancel an order once it has been placed. Please review your cart carefully before completing your purchase.
Shipping & Delivery
What are your shipping options and carriers?
We offer several reliable shipping options at checkout. Delivery times and costs vary based on your location and the selected service level. All orders are shipped via reputable national and international carrier partners.
Do you ship internationally?
Yes, we are delighted to ship to many countries worldwide. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination. Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country, which are not included in our shipping charges or product prices.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey.
Returns & Exchanges
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We accept returns and exchanges for most new, unused items in original packaging within a specified period from the delivery date. Some conditions and exclusions apply. Please see our detailed Return Policy page on fromthemet.com for complete information.
How do I initiate a return or exchange?
To start the process, please visit the Returns & Exchanges section on our website. You will need your order number and email address. We will provide you with instructions and a return authorization.
When will I receive my refund?
Refunds are issued to the original form of payment once we receive and inspect the returned item. Please allow several business days for the refund to be processed and appear on your account, depending on your financial institution.
Product & Care
How can I care for my item?
Specific care instructions vary by product type and material. Detailed care information (e.g., for jewelry, textiles, or decorative objects) is typically included with your shipment or can be found on the individual product page on our website. We recommend following these guidelines to ensure the longevity of your item.
Is the imagery on your products accurate?
We strive to represent our products as accurately as possible through professional photography. However, please be aware that slight variations in color or texture may occur due to individual monitor settings, lighting during photography, and the natural characteristics of materials like ceramic, fabric, or paper.
Are your products officially licensed?
Yes, every product featured on fromthemet.com is officially licensed. Our operations are authorized, and a portion of the proceeds from your purchase supports cultural and educational initiatives.
Website & Technical Support
I’m having trouble with the website. What should I do?
For the best experience, we recommend using the latest version of a major web browser. If you encounter technical issues, please try clearing your browser’s cache and cookies, or attempt your action using a different browser or device. For persistent problems, please contact our Customer Support team through the form on our website.
How can I stay informed about new products and offers?
The best way to stay updated is by subscribing to our newsletter at the bottom of our homepage. You can also follow us on our official social media channels for the latest news, collections, and exclusive insights.